Mapped sharepoint drives can become disconnected for a number of reasons, the main being a password change to your Office365 account. Luckily reconnecting it is a pretty simple process. Just follow these steps and you should be back online in no time!

 

  1. Open up internet explorer (you can access sharepoint from other browsers but when needing to reconnect a disconnected drive you must use IE)
  2. Go to portal.office.com
  3. Log in with your Office365 account – when this screen pops up make sure to select “Yes” to always stay signed in
  4. Click Sharepoint
  5. Go to whichever main site you are usually mapped too (Patra corp Team site, Benefits, etc)
  6. Open any folder in there to view documents (doesn’t matter which folder as long as you have access)
  7. Once you’ve opened a folder to the documents level go ahead and re-open your disconnected sharepoint shortcut, it should now be working.

If you’ve followed these steps and are still not able to connect, open a ticket with the US Helpdesk and we will assist ASAP.